FAQ’s

What is a computer virus?

A computer virus is a small software program that spreads from one computer to another and interferes with computer operation. It might corrupt or delete data on a computer, or could use an email program to spread to other computers, or even delete everything on the hard dive.

They are frequently spread by email attachments or by instant messages. Therefore, you should be very careful when opening attachments or links from emails or messages even if you know who sent the message.  Viruses can be disguised as attachments of funny images, greeting cards, or audio and video files. Computer viruses also spread through downloads on the Internet. They can be hidden in pirated software or in other files or programs that you might download.


What is Spyware?

Spyware is exactly like its name; it can install on your computer without your knowledge. They are small programs that can change your computer’s configuration or collect advertising data and personal information. Spyware can track Internet search habits and can also redirect your web browser to a different website than you intend to go to.


What do I do if my connection is slow or I have a weak signal?

Switching from a dial up or even a DSL connection might be your answer. Let us give you advice on making your network quicker and more efficient.

By switching to a Cable High Speed Internet connection you will connect faster and never have to wait to connect again.  We can help you to connect the router and configure the firmware to communicate with your ISP.


How do I fix a network problem?

We can help you to repair your network or replace your router, switches, and or your fiber optics.

Let us help you to create or maintain your network, by adding new devices, trouble shooting problems or adding a new network.


My PC is only 2 to 3 years old but now it runs really slow. Can you make it go faster?

Yes we can! Most PCs can run much faster with some simple tweaks here and there and we can even show you how to keep it running fast. Call us for an appointment.


We’ve got 2 computers; is there a way they can both use the same Internet connection?

Yes you can! If you’ve got a Cable or DSL broadband connection we can set up a simple home network with or without wires. You can even share your printers and files as well! Call us and we’ll come and show you how.


What do I do if my computer crashed; can I get back what is lost?

Some of your files still maybe recoverable, most of the time the contents of deleted files are not removed immediately from the drive. Instead, references to them in the directory structure are removed, and the space they occupy is made available for later overwriting. In the meantime, the original file contents remain, often in a number of disconnected fragments, and may be recoverable. Let us help you with your recovery needs.


I ‘d like to know how to back up my important files. Can you teach me how?
A

Yes we can!

The reality of losing things we treasure, that are irreplaceable, makes backing up your computer a crucial process.  We live in the day and age where we store a lot of documents, files, pictures, music, ect… on all our devices. Whether it is our home computers, our tablets, even our cell phones. Do you have a plan in place if your computer crashes, your tablet is stolen, your phone meets the toilet?

We can help you to set up a worry free backup solution that will run itself and keep the most important things protected.  Install and configure your backup drive, external drive, or online service to store your backups. Call us for an appointment.


I ‘d like to buy a new PC, can you give me advice and help me choose the right one?

It is always nice to get some good advice from someone knowledgeable in the field. PC Home Solution wants to be there to help you make a good decision and to help you avoid making a costly mistake. Let us give you recommendations on what products or solutions would work for your particular lifestyle.


We run a small business with just a few PC’s. Can we call you on just an “as needed” basis?

Certainly! But perhaps a regularly scheduled service call might save those emergency situations. Why don’t you give a call so we can meet you, see your set up and try to understand your business a little better. When our customers have the right information they can make informed decisions. We see ourselves as a partner to your business making sure your tools work as they should. When our customers are successful, so are we.


What is a Motherboard?

The motherboard’s job is to connect all of the parts of a computer together. The CPU, memory, hard drives, optical drives, video card, sound card, and other ports and expansion cards all connect to the motherboard directly or via cables.

The motherboard is the piece of computer hardware that can be thought of as the “back bone” of the PC.

Motherboards vary greatly in respect to the types of components they support. For example, each motherboard supports a single type of CPU and a short list of memory types. Additionally, some video cards, hard drives and other peripheralmay not be compatible. The motherboard manufacturer should provide clear guidance on component compatibilities.

In laptops and tablets, and increasingly even in desktops, the motherboard often incorporates the functions of the video card and sound card. This helps keep these types of computers small in size.


What is a Hard Disk Drive?

The hard drive is sometimes referred to as the “C drive” due to the fact that Microsoft Windows designates the “C” drive letter to the primary partition on the primary hard drive in a computer by default. While this is not a technically correct term to use, it is still common. For example, some computers have multiple drive letters (e.g. C, D, E) representing areas across one or more hard drives.


What is a CPU?

The Central Processing Unit (CPU) is responsible for interpreting and executing most of the commands from the computer’s hardware and software.

The CPU could be considered the “brains” of the computer.


What is RAM?

Random Access Memory (RAM) is the “working memory” in a computer. Additional RAM allows a computer to work with more information at the same time, which can have a dramatic effect on total system performance.  RAM is typically referred to simply as “memory” even though other types of memory may exist inside a computer.

Each motherboard supports only a certain range of memory types in certain combinations so always check with your motherboard manufacturer before making a purchase.


What is a Battery Backup?

A battery backup, or uninterruptible power supply (UPS), is primarily used to provide a backup power source to the parts in the computer case, the monitor, and any other device plugged in to the battery backup. In addition to acting as a backup when the power goes out, most battery backup devices also act as power “conditioners” by ensuring that the electricity flowing to your computer and accessories is free from drops or surges. If a computer is not receiving a consistent flow of electricity, damage can and often does occur.

While a battery back up system is not a required piece to complete computer system, including one as part of yours is always recommended. The need for a reliable supply of electricity is often overlooked.


What is an Optical Disc Drive?

Optical drives retrieve and/or store data on optical discs like CDs, DVDs, and BDs (Blu-ray discs) which hold much more information than classic portable media options like the floppy disk.

Most optical drives can play and/or record onto a large number of different disc formats.

Popular optical drive formats include CD-ROM, CD-R, CD-RW, DVD, DVD-RAM, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-R DL, DVD+R DL, BD-R, BD-R DL & TL, BD-RE, BD-RE DL & TL, and BDXL.  Reference your optical drive’s manual before purchasing media for your drive to avoid incompatibility issues.


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